Yes. Exceptions are made for customers with disabilities who need to travel with their vehicles, emergency situations, disruptions in service and other unusual circumstances. We do not accept passenger reservations for those traveling on any of our passenger/vehicle ferries, as these generally have sufficient capacity for all passengers who arrive to sail on a particular trip. Full Hot Breakfast. Application forms are available on our website. Is there anything special I should do? Martha's Vineyard and Nantucket Steamship Authority has been the target of a ransomware attack that is affecting operations as of Wednesday morning. Am I required to make a passenger reservation for the traditional ferry to Nantucket or Martha's Vineyard? Yes, you can skip the ticket line and purchase passenger tickets for our traditional ferries by using our eFerry ticketing system. Each eligible customer is allowed to make up to five Headstart vehicle reservations (one-way or round-trip). Hyannis, MA These PDF forms may be viewed with Adobe Acrobat Reader . If you wish to change a reservation to another date on which a different fare applies, you will generally have to pay the difference between the new fare and the previous fare. Steamship Authority (@SteamshipMA) / Twitter The tickets or reservations are now good for two years from the date of purchase instead of one to allow for greater flexibility when rescheduling plans. If you want to travel on a standby basis from Nantucket, customers must have a paid or pending reservation. We also offer 10-ride Ferry Pass Cards for the traditional ferry on the Nantucket route and the Martha's Vineyard route. Though the second book is sold at a price that reflects no discount from our regular automobile fare, the tickets in that book have no expiration date. endstream endobj startxref . Navigate to the About section and click on the Policies, Forms and Information page in the drop down menu. 2023 Headstart Packet for qualified residents, 2023 Summer Reservation Info & form for the general public, 2023 Hyannis Onsite-Offsite Permit Application, SSA Traffic Summary from 1998 through March 2023, Presented at the July 14, 2016 Board Meeting, Report on the SSA's Proposed 2018 Winter and Spring Operating Schedules, Report on the SSA's Proposed 2018 Summer Operating Schedules, 2018 Summer Operating Schedule Report Appendix C, 2018 Summer Operating Schedules Report Appendices D - G, Report on the SSA's Proposed 2020 Summer Operating Schedule, 2021 Summer/Fall Operating Schedules Report - report, Appendices A & B, 2022 Summer and Fall Operating Schedule Report plus appendices, 2023 Summer and Fall Vineyard Operating Schedule Report plus appendices, Freight tariff covering round-trip automobile and motorcycle rates, Freight tariff covering class and commodity rates. At our discretion, we may randomly confirm passengers identification, and may randomly screen passengers, their belongings and their vehicles. Reservations cancelled at least two hours before the scheduled departure will be fully refunded. No. 2021 Summer and Fall Operating Schedule Report - Appendix C Part 2, 5. F-113 Effective January 4, 2023, Freight Tariff MDPU No. Further, we may tow any vehicle left in the lot beyond the time period for which a customer has paid for parking, and may then store the vehicle at any of our other facilities until the customer pays all additional parking charges due. endstream endobj 61 0 obj <. Headstart reservations are available to eligible customers who have applied through the mail (addressed to our Mashpee Reservation Office only) or on our website, beginning on a date designated as Opening Day usually during the first week of January. Am I responsible for driving my own vehicle onto and off of the ferry? If the reservation was paid for with a ticket from a 10-ride ticket book, we will return a ticket to your ticket book for future use in lieu of a refund. Who is eligible for the Steamship Authority's Headstart Reservation Program? Vehicles parked at parking lots that are not equipped with parking ticket dispensers are still subject to parking charges. Please visitthePolicies, Forms & Informationpage for our Excursion Profile Application. In addition, all. Driving Directions: Please note: in some cases, the address provided in the directions may be different from our actual location. The automobiles length also includes any load on the vehicle extending beyond the front or rear bumper (including but not limited to a bicycle rack). Please contact us as soon as you know about your appointment even if the appointment is weeks or months away. If your vehicle/trailer is longer than 54' 11" you will need to to make special arrangements by phone with the Steamship Authority. Available Preferred Space may be reserved as follows: Travel between Nantucket and Hyannis: At the Nantucket Terminal, reservations can be booked in person only beginning at6:45 am on the day prior to the island departure date; or online or by calling our Mashpee Reservation Office beginning at 7:30 am on the day prior to the scheduled sailing. Change and Cancellation Policies Reservations may be changed up to one hour before the scheduled departure. Rough seas have contributed to 94 ferry cancellations in the first two months of 2013 alone, five per cent of the . Edmonds was a candidate for chair of the Steamship Authority Governing Board earlier this year, but that job went instead to James Malkin, a . hb`````Z P#0p4 I@1o^kX~X73i In these situations, we will also create a special standby line for customers holding reservations on cancelled trips. Under certain circumstances, military and Coast Guard personnel in active service, as well as reservists, are also eligible for discounted fares. Parking for the first calendar day (or portion thereof) is free, but thereafter, you must pay parking charges for each subsequent calendar day or portion thereof that your vehicle is parked or stored there. Steamship Authority hit by ransomware attack | WWLP Further, the Steamship Authoritys licensed concessionaire may not serve alcoholic beverages to any passenger while the vessel is at dockside or prior to casting off. Seasonal Terminal, 69 South Street 1. At the time of boarding, our terminal employees will also inform the vessels crew of any assistance you will require while aboard the vessel. For more info, check out the Accessibility page. If you desire to travel on a standby basis from Hyannis you are required to go in person to the terminal and place your name on the standby list. Customers making reservations by telephone will be told their reservation numbers by our reservation clerks. The Woods Hole, Martha's Vineyard and Nantucket Steamship Authority's ticketing operation continued to be affected by . How does standby work on the Martha's Vineyard route? The Steamship Authority Reservations & Information (508 . Our Preferred Space Reservation program allocates a limited number of vehicle spaces to assist island residents traveling back and forth to the mainland for medical and personal needs. The Steamship Authority Reservations & Information (508) 477-8600 (508) 540-1394 TTY; Daily: 7:30 am - 4:00 pm; General Offices. What is your Cancellation Policy? How many people will be traveling? SteamshipAuthority1 - YouTube Click here to watch a video on how to change your vehicle reservation online. We attempt to accommodate the special reservations needs of customers with disabilities or those who are traveling with someone with a disability. Under the cell phone field click the box I want to receive Text Alerts for schedule changes and waitlist fulfillments. Dont forget to hit the Save Changes button before leaving this page. Steamship Authority, the largest ferry service in Massachusetts, has fallen victim to a ransomware attack. Mechanical problems forced the Steamship Authority to cancel about 550 ferry trips between Martha's Vineyard and Falmouth in the first four months of this year, an unprecedented total about 15 times the yearly average and one that has officials scrambling as the summer travel season approaches. When do Headstart reservations become available? . you are agreeing to the Twitter Developer Agreement and Developer Policy. Yes. You can choose to receive island-specific eNews as well as eNews for island residents or travelers. This can include larger items that are too heavy to be placed in the passenger area, such as medium-to-large roll-on luggage, large duffle bags, cartons, coolers, sports equipment, and any other items that may create a hazard to passengers. Parking spaces are limited at the Vineyard Haven Terminal and only available for medical emergencies. To access the SSA's news, including Board Meeting Summaries and Meeting Notices and Agendas, please visit the About section of our website and navigate to the News link. Customers making reservations online may print copies of their confirmations on their own printers. 1. Because customers traveling on the M/V Gay Head, the M/V Katama and the M/V Sankaty are required to back their vehicles on or off those vessels, we strongly discourage vehicles towing trailers (except tractor-trailers) from traveling on those vessels. What if I can't get a reservation for the particular trip I want? Is parking available at your Woods Hole terminal or Hyannis terminal? You must regularly check our website and/or call the telephone number on your standby slip to find out what time you must return to the terminal, potentially to travel on a standby basis. Bourne Briefs. Standby travel is available on the Nantucket route every day of the year. Do I need to have a written confirmation of my reservation? Are the Steamship Authority's ferries accessible for passengers with disabilities? PDF 2023 PREFERRED PROGRAM APPLICATION - www-steamship-assets.s3.amazonaws.com 1. In those circumstances, we will impose a fee for the transfer. Dont forget to hit the Save Changes button before leaving this page. In addition, we will assess a $10.00 processing fee for any refund of a cancelled transferable reservation, regardless of when the cancellation is made. In other words, they must make their return trip to the Island no later than 30 calendar days after the date of the vehicles initial trip from the Island under the tickets first segment. We highly recommend that you check current parking availability prior to arriving at a specific parking lot. If youll be traveling with a vehicle reservation and will require assistance because of a disability, our Reservation Office will add this information to your reservation so that our employees at the departure terminal will be alerted to your needs. If you require this type of assistance, please contact us so we can discuss your particular situation and review what accommodations we can provide. Are there any restrictions on my vehicle reservation? If you wish to receive our Travel Alerts, such as trip delays or cancellations, via Text Message, visit our website at www.SteamshipAuthority.com/email_lists. If an insufficient number of customers volunteer to be bumped to meet the emergency situation, the Terminal Agent will then bump the lastvehicle(s) which checked in at the terminal for that particular trip. Is anyone eligible for a discounted fare? Cancel. It is your responsibility to operate your vehicle whenever it is moved under its own power, including driving it on and off the vessel. (If you dont remember your security code, you can request for it to be emailed to you.) We also sell 10-ride ticket books for the high-speed passenger ferry between Hyannis and Nantucket and 46-ride commuter Ferry Pass cards for the Martha's Vineyard route. A communication from the Springfield Parking Authority (see Section 15 of Chapter 674 of the Acts of 1981) submitting its audit report for the fiscal. Steamship Authority Ransomware Attack: Ticketing Problems - CBS News In either case, the vehicle shall have no priority over other standby vehicles. Please note, our high-speed ferry service to and from Nantucket is seasonal, and generally operates from April through the end of December. Vineyard Haven, MA How do I enroll in the Preferred Profile or the Preferred Excursion Profile program? You can provide us with this number when making vehicle reservations either online or by telephone. How do I sign up to receive waitlist notifications via text messages? %%EOF Steamship Authority Grapples with Deck Officer Shortage This special fare may not be used for commercial or business purposes in either direction. To make that experience as stress-free as possible, we offer free shuttle service to and from our terminal. Under Massachusetts law, you are prohibited from smoking anywhere in or upon any Steamship Authority vessel. Among other business Tuesday, the SSA board approved a staff request to delay the 8:30 p.m. departure from Oak Bluffs by up to 15 minutes on August 26, 27 and 28, in order to accommodate passengers leaving the Beach Road Weekend festival in Vineyard Haven, which ends at 8 p.m. Firearms, other weapons, explosives, incendiaries and other dangerous articles will not be accepted for transportation except as specifically provided in Part J of the Customer Handbook. However, as with any vessel, you should always conduct yourself with care while on-board and pay particular attention to any children traveling with you. Both run high-speed passenger catamarans with a travel time of approximately one hour. and correct. Please note, for security reasons, no baggage may be left unattended or placed on any passenger seat or table. Due to COVID-19 precautions, we are limiting capacity on our buses and ferries and passengers are required to wear a cloth face covering, per the order of Governer Baker. No pets are allowed on any passenger seat or table. Note: in response to COVID-19, Vineyard route automobile ticket books are now good for two years from the date the ticket is sold. The tickets or reservations are now good for two years from the date of purchase instead of one to allow for greater flexibility when rescheduling plans. PDF 2021 Travel Tips for Martha's Vineyard Residents But they've urged the board that ultimately decides which ones to pick to reject movie references and submissions like "Ferry . We allow bona-fide students and teachers to have off-season permits which are valid for a time period that coincides with thier fall/winter semester. Yes. In such an event, we may also require the customer to reimburse us for all reasonable towing and other expenses incurred. https://tickets.steamshipauthority.com/main.cfm?CFID=761898&CFTOKEN=51ae77790e5d573a-2506D359-965E-F4C0-D2265CDB8005CB4A, https://public.govdelivery.com/accounts/MASSA/subscriber/new, Click here to subscribe to our eNews or manage your eNews preferences. In the event a reservation is neither cancelled with at least 14 days advance notice (or with at least 24 hours advance notice for commercial vehicle over 20 feet), nor changed with at least one hour advance notice, nor used as reserved, no refund shall be issued for the reservation. My vehicle will be pulling a trailer. I also agree to abide by the policies relating to the resident excursion/preferred space and the Headstart programs. Bicycles do not require reservations, and tickets for their transportation can be purchased on the day of sailing at the terminal. Tickets are valid 2 years from date of purchase. Does the Steamship Authority have any policies to assist individuals with disabilities? Pets are welcome on board our ferries. PDF Change and Cancellation Policies If you are unable to present a ticket for collection upon exiting the lot, we will have to charge you an amount equivalent to the aggregate of the charges that you would have incurred for parking in that lot for each calendar day your vehicle has been there, but no less than for a minimum of 7 calendar days. It is your responsibility to return to the terminal at the appropriate time, and your failure to do so will result in forfeiting your place and being dropped from the standby list. Please read below the Crocker Inn rates, deposit and cancellation policies: RATES. Children under the age of 13 must be accompanied by an adult (a person 13 years of age or older) who is responsible for their care and conduct during the passage. Such reservations are available online or by calling either our Mashpee Reservation Office or in person at the Island terminals. Thus, if an individual leaves the Island on Friday, January 1, he or she must return to the Island by Sunday, January 31, in order for his or her return excursion-fare ticket to be valid. No. To be eligible for the auto excursion fare an island resident must have his/her name contained on the towns street list, and provide both a valid MA drivers license and vehicle registration with an island address. For Hyannis parking permits, please call the Hyannis Parking Lot Office at (508) 771-0418. The Steamship Authority matches reservations by those three criteria. Unfortunately, no refund can be issued for an unused reservation that was not cancelled or changed with advance notice. Please consult the Customer Handbook for eligibility requirements. In certain circumstances, an ambulance or a private vehicle may be boarded on a preferential basis, in accordance with the provisions of the Steamship Authority's Emergency Transportation Policy. If you are planning to take your vehicle to either islandthen you are required to make an advance vehicle reservation. Current Status - Steamship Authority Similarly, if youre making your reservation online, you can check a box during the check-out process indicating that you will require assistance boarding a vessel and/or to access to the vessel's elevator. When do Preferred Space reservations become available? Are there any restrictions on their use? Inaccurate information about the vehicle traveling could result in the reservation being invalid for transportation and/or the imposition of additional charges. Yes. 02557, (508) 693-0125 Due to Covid-19 precautions, all passengers are required to wear a cloth face coverings while on board our shuttle buses and ferries and at any ticket office. 2020 Summer Operating Schedules Report, 4a. Standby vehicles that are not transported by the end of the day are required to leave our property when the terminal closes for the night, and they are not given any priority for boarding the following day. Steamship Authority @SteamshipMA. Do I need a reservation for my motorcycle or bicycle? If you have registered for our Preferred Space Program, you are also able to use our Headstart Reservation Program. Gratuities are left to each guest discretion. Hyannis Terminal:If the terminal is able to accommodate the parking of standby vehicles of customers using our drive-on/drive-off services, you may leave your vehicle at the terminal and it will be transported on a standby basis on the next available trip. 02601, (508) 771-4000 You may be required to provide documentation of such an emergency before being allowed to use any parking that may be available. Get more local news . Steamship Authority Can I make a reservation even though I dont yet have any information about the car?
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