Scroll down far enough on the above page I've linked and you come across this key paragraph: Any defect or non-conformity of goods with the contract which becomes apparent within 6 months of delivery are presumed to have existed at the time of delivery. Take 3 minutes to tell us if you found what you needed on our website. Well you can have it covered under consumer law if you can prove that this is a manufacturing defect and a. I came across the UKs law on this which states that manufacturers should be liable for up to 6 years and contribute to the expense of the product should it need repair. Some customers would get very angry indeed but they'd just be told that the burden of proof was on them, nomatter how much they protested otherwise or claimed to be experts in EU law. TLDR: there's 6 years EU-mandated warranty in UK from date of delivery (5 for Scotland), however, past the first 6 months the burden of proof is on you to provide the seller of the goods evidence that the fault was there on the day of delivery. A forum where Apple customers help each other with their products. How long is the warranty on products in the UK? 1, 2 or 5/6 years Well, until January, I worked at the largest UK carrier. The little-known EU law that gives you a free 6-year warranty - the So, in summary, yes you do get 6 years of consumer law coverage in the UK from date of delivery (except for Scotland, where it's 5 years). If you cant find the guarantee or warranty, contact the seller or trader and ask if they have a copy or the manufacturers contact details. User profile for user: It is the iPad Pro 10.5 64GB Cellular Model and I wanted it replaced as it doesnt last as long as it used to. This is very different from what you describe. There isnt a 6 year warranty rule. Section 19: Consumer's rights to enforce terms about goods. LaptopsDirect spent 2 weeks just not answering questions and our attempts to get it replaced. News stories, speeches, letters and notices, Reports, analysis and official statistics, Data, Freedom of Information releases and corporate reports. Today (July 2020) the Macbook Pro no longer turns on. MacBook Pro 15", The directive is transposed into UK law by the Sale of Goods Act, and now Consumer Protection Act, both of why Ch provide greater protection than the torrents of the directive. Otherwise I really don't think that's true - although the existence of a repair program would certainly make your case a slam-dunk, the magic words in the law are are "The goods must be of satisfactory quality" - a high-end laptop that wears out, for whatever reason. For goods purchased in England or Wales, these rights expire six years from delivery of the goods. Refunds. Its usually easier within the first 6 months. Apple may also request that the customer replace components with readily installable parts. A customer has the same right to free repairs or a replacement regardless of whether they have a warranty or guarantee or not. Are your electronic goods really automatically covered by a free, six-year warranty? However, they are under no legal obligation to do so without you first jumping through hoops to obtain the evidence of the fault being in the product from the day of delivery. No problems so far. You do not have to refund a customer if they: You have to offer a refund for certain items only if theyre faulty, such as: Online, mail and telephone order customers have the right to cancel their order for a limited time even if the goods are not faulty. We use cookies to improve your experience of our website. I have an iPad Pro 12.9 from 2015. Summary of Consumer Laws, the Apple Limited Warranty, the AppleCare Protection Plan or AppleCare+. If i buy macbook air 2020 in united states and i bring the macbook in the other country like singapore or Philippines.. the warranty is still available in their apple service center if the macbook need to repair ? Advice for people affected by child abuse. Well send you a link to a feedback form. 20.3K Posts. Apple offers a one year limited warranty for iPhones in the UK; https://www.apple.com/uk/legal/warranty/products/uk-ireland-universal-warranty.html. I am in Italy -- how do I contact repairs under the international warranty? As always you can unsubscribe at any time. Theyre called unfair terms if theyre so difficult you cant make any sense of them. It's the consumer's responsibility to prove the issue they have years later is the same issue and cause of the first issue otherwise consumer law cannot force Apple repair anything. I am not any more closer in making a decision after this thread as there seem to be some confusion on what is covered and the ease of seeking a free of charge repair or replacement. The six years is not a warranty but the time scale in which you can take the vendor to court under Consumer Rights .Vendor not Apple unless Apple are the vendor . To start the conversation again, simply You may have extra rights if the document makes it look very difficult for you to claim, or the wording is particularly tricky to understand. If you want a refund for travel because of coronavirus, If a company stops trading or goes out of business, If something is advertised at the wrong price, If your clothes have been lost or damaged by a dry cleaner, Claim compensation if an item or product causes damage, Getting your money back if you paid by card or PayPal, somethings gone wrong after the first 6 months and you want a repair or replacement - its tricky to do this as you may have to prove you didnt cause the problem, you bought an item abroad and the manufacturer is based in the UK, a traders gone out of business and theres a problem with the goods or service they provided, how long the warranty or guarantee lasts for, what youre entitled to, eg a refund, repair or replacement, proof of purchase - usually a receipt showing where and when you bought the goods, youve taken out an extended warranty for, you bought the warranty at the same time as buying the goods, bigger things like lawnmowers and dishwashers, entertainment devices, like laptops and TVs. The only thing, it needs is a new battery so does anyone know how much it costs to replace the battery in Apple or elsewhere Apple may restrict service for Apple Watch, iPad and iPhone to the EEA and Switzerland. Copies of those respective terms and conditions are available at apple.com/uk/legal/warranty/ and apple.com/uk/legal/sales-support/. If the goods were purchased from a third-party reseller of Apple products, the primary responsibility to provide a remedy will lie with the reseller. Thank you, iPhone battery replacement during warranty. Apple iOS devices do include warnings on battery health so afraid many of the legal routes have be well and truly covered . GrumpyShrimp said: Hi there, Apple has rejected repairing the screen of a 5 year old iMac that's facing image ghosting on the display. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. Am I eligible for a repair or replacement until 6 years of delivery? You have legal rights for up to 6 years (5 years in Scotland) if there's a fault. The 2 year eu warranty is myth. Now some retailers may well voluntarily honour warranty claims well past 6 months (and indeed Apple's standard warranty will cover you for 12 months regardless). 2. This coverage operates alongside and in addition to your statutory rights under UK consumer law. AC doesn't cover for anything. Your legal recourse is with the person you bought it from. I have read somewhere that they will only change the battery, for example, if its X% depleted over its original charge, otherwise I would I have bought it there and then. UK consumer law automatically introduces the following terms into any contract of sale for goods and/or services to consumers: The goods will match the description given of them. Apple Products and Consumer Laws in the United Kingdom Under consumer laws in the UK, consumers are entitled to a free of charge repair or replacement, discount or refund by the seller, of defective goods or goods which do not conform with the contract of sale. U.K. Retailer John Lewis Offering Free Three-Year Guarantee on all Macs r/apple - Let's put this EU 6 year guaranteed warranty - Reddit Apple Inc. All rights reserved. any proposed solutions on the community forums. Your consumer rights for goods purchased in the United Kingdom operate alongside, and in addition to, your rights under the Apple Limited Warranty and the optional AppleCare Protection Plan or AppleCare+. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. I'd rather be going to Apple.UK Consumer Law requires retailers in the UK to repair or replace a computer within 6 years of purchase . The Sale of Goods Act 1979 now the Consumer Rights Act 2015 provides that consumers are entitled to a repair or replacement or refund where goods are faulty. Read more about consumer protection from unfair trading. JJ_Egan Forumite. #8. You can ask a customer to prove an item was faulty when they bought it if they ask for a repair or replacement after 6 months. I think you're seeking advice on the wrong question; AC doesn't cover for anything. Anybody managed to claim for battery under UK Consumer Law? It may not display this or other websites correctly. My manager almost always refused to replace the customer's faulty iPhone unless they brought the proof that the defect existed on delivery (excluding, of course, the customers who had bought into the optional extended warranty). But then after a month of use, a wire breaks. But it doesn't matter right? We often link to other websites, but we can't be responsible for their content. Jul 19, 2021 11:32 AM in response to KillerMrSingh, User profile for user: The Sale of Goods Act 1979 - now the Consumer Rights Act 2015 - provides that consumers are entitled to a repair or replacement or refund where goods are faulty. It provides rights separate to rights provided by consumer law, including but not limited to those relating to non-conforming goods. What exactly does this mean? But there's a catch. After the expiry of this 6 month period, the burden to prove that the defect or non-conformity of goods with the contract existed on delivery generally shifts **to the consumer.**>. only. Hope that clarifies the situation for people. For goods purchased in Scotland, these rights expire five years from delivery of the goods. Well, firstly, it looks like there is some debate as to whether the seller I bought my machine of is responsible, or the manufacturer, Apple. Apples site talks about the below UK consumer law. Mix of information in the above replies, most of it accurate but a quick reminder :-. omissions and conduct of any third parties in connection with or related to your use of the site. Apple disclaims any and all liability for the acts, But why does that make a difference? There is no European law that says goods must work for at least six years, or that you have a right to repair, refund or replacement during this period. There are some flaws with your argument: 1. ask a new question. I have advised John that he should get an independent report from an expert to confirm what the fault with the TV is and, more importantly, where it originated. The above summary is subject to the full terms and conditions applicable to the Apple Limited Warranty, AppleCare Protection Plan or AppleCare+. The same for another store I worked at too. In April it stopped working completely so our reader, John, contacted the warranty provider. I want to know if anyone in the UK has successfully got their laptop repaired through the above law with Apple. Warranty is an extra and not a consumer right .
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